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Privacy Policy

Privacy Policy

Effective Date: 01/10/25

At Padel Warehouse 52, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our services, including our website and booking platform. By using our facility, making a booking, or interacting with our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our services:

  • Personal Identification Information: When you create an account, make a booking, or contact us, we may collect information such as your name, email address, phone number, and billing address.

  • Booking Information: Details about your booking, including court reservations, date and time of booking, and payment transactions.

  • Payment Information: When you make a payment, we collect payment details, such as credit card numbers or other payment methods. Note: We do not store your full payment details; these are securely processed by our third-party payment providers.

  • Usage Data: Information about how you use our website, including your IP address, browser type, device type, and browsing activity on our site (via cookies and other tracking technologies).

  • CCTV Footage: Our facility is monitored by CCTV for security purposes. Surveillance footage may be collected when you use the premises.

2. How We Use Your Information

We use the information we collect in the following ways:

  • Booking and Service Delivery: To process and confirm your court bookings, provide access to the facility, and communicate with you about your reservations or changes.

  • Customer Support: To respond to your inquiries, provide assistance, and resolve any issues related to your use of our facilities.

  • Payment Processing: To process payments for bookings, memberships, and any other fees associated with the use of our services.

  • Communication: To send you important updates regarding your bookings, changes to terms and conditions, maintenance schedules, or promotions (if you have opted in).

  • Security and Fraud Prevention: To monitor and maintain the security of our website, prevent fraud, and ensure the safety of users within the facility.

  • Legal Compliance: To comply with legal obligations, such as responding to lawful requests from government authorities or resolving disputes.

3. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following circumstances:

  • Third-Party Service Providers: We may share your data with third-party vendors who help us process payments, manage bookings, or send communication. These third parties are obligated to protect your data and use it only for the purpose for which it was provided.

  • Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.

  • Business Transfers: If Padel Warehouse 52 is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. How We Protect Your Information

We take reasonable precautions to safeguard your personal information, both online and offline. These measures include:

  • Encryption: Sensitive information, such as payment details, is encrypted during transmission using SSL/TLS technology.

  • Access Controls: We limit access to personal data to authorized personnel only, and we regularly review our data security practices.

  • Physical Security: Our premises are monitored by CCTV cameras to ensure safety and security.

  • Third-Party Compliance: Our payment processors are PCI DSS compliant, meaning they meet high standards for data security and privacy.

However, please note that no method of online transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your user experience and understand how our website is used. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of our site.

  • Cookies: Cookies allow us to recognize your device, track your usage on the site, and provide features such as remembering your login information.

  • Analytics: We use third-party analytics services (e.g., Google Analytics) to collect data about your usage of our website and improve our services.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can update or correct any incorrect or incomplete data.

  • Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., legal obligations).

  • Restriction: You can ask us to restrict the processing of your data in certain circumstances.

  • Objection: You can object to our processing of your data for marketing purposes or based on legitimate interests.

  • Portability: You may request a copy of your data in a machine-readable format for transfer to another service.

To exercise your rights or if you have any concerns about your data, please contact us at [Insert Contact Information].

7. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes. For example, we will keep your booking and payment data for as long as needed for tax or legal obligations.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us immediately, and we will take steps to delete such data.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

By continuing to use our services after changes to this Privacy Policy, you consent to those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: hello@padelwarehouse52.co.uk

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